Shipping and Delivery

Shipping Methods & Costs

1) We offer standard and express shipping options through FedEx. Shipping costs are
calculated based on the weight and destination of your order. The customer is
responsible for all shipping costs.

2) We offer the “Use Your FedEx Account” option which allows you to bill the FedEx shipping charges directly to your own FedEx account.

Tracking Information

All orders, regardless of shipping option, will receive a tracking number via email once your order has shipped. You may also view your tracking information by logging into your account at Vendortags.com and clicking “My Account”, then “Orders”, then clicking on the order number.

Shipping & Delivery Timeframes

We typically ship orders within 1 business day from order placement. Longer shipping times may occur depending on order volumes.

Delivery timeframes will vary based on the FedEx shipping option chosen at checkout.

Shipping Restrictions

We currently ship to the US and Canada.

Returns and Exchanges

Return Window

We accept returns within 14 days of the delivery date.

Return Requirements

Product must be in new and unopened condition.

Return Process

To initiate a return, please contact us by email at [email protected] or call us at 1-800-224-TAGS.

Return Costs

Customer is responsible for the cost of shipping the items(s) back to Vendor Tags. Please contact us for shipping instructions at [email protected] or call 1-800-224-TAGS.

Refunds

Refund Conditions

Refunds will be issued back to the card used at time of purchase.

Refund Process

Please contact Vendor Tags at 1-800-224-TAGS or [email protected].

Refund Timeline

Refunds will be processed within 48 hours.

Processing time: 

The time it takes for the refund to appear in the customer’s account varies based on the bank’s processing speed, typically ranging from 5 to 10 business days. 

Order Cancellation

Cancellation Policy

Orders can be cancelled up to 24 hours after the order is placed, provided that the order has not yet been shipped. Once the order has been shipped, it cannot be cancelled.

Cancellation Request Procedure

Please contact Vendor Tags by calling 1-800-224-TAGS.